Future State Journey Map

Across the top of the template 1. Future state customer journey maps. These maps help your team align around a shared vision of what your product or service can and should be.

Defining the scope and focus of the map planning the research. We recommend they be done with current state maps or build on existing knowledge from journey mapping efforts. These maps help your team align around a shared vision of what your product or service can and should be.

On the way, you generate many individual ideas which may be.

Here is a link to download a blank template so you can fill it out during your session. The goal is to create new customer values and experiences helps explore customer expectations driven by creativity and innovation as opposed to data can be used to uncover new opportunities to enhance the customer experience rather than relying on objective data, allows room for subjective interpretations Future state customer journey maps visualize what an ideal future customer journey would look like. • apply the seven step process to develop your maps.