Customer Journey 5 Steps
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Customer Journey 5 Steps
The 5 main stages of the customer journey stage 1: Third, list down the many touch points through which the customer will come in touch with your business throughout their lifecycle. There are effectively 5 types of customer journey that you need to create:
5 steps in the customer journey. A customer journey map helps you collect in one place all the customer touchpoints. This is the complete journey, including everything from the very start of awareness of their need all the way through to loyalty to you, your product or company.
Yet, they’re all just about as important as one another, and it’s hard to move beyond any.
Create a customer journey map. This is the complete journey, including everything from the very start of awareness of their need all the way through to loyalty to you, your product or company. Aspiration and allies the first phase in a customer journey process starts well before any research or visualization has taken place. There are effectively 5 types of customer journey that you need to create:
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